Privacy Policy

We respect your privacy. Any and all information collected at this site will be kept strictly confidential. Any information you give to Aftel will be held with the utmost care, and will not be used in ways that you have not consented to. A more detailed explanation about how we safeguard your personal information is described below. If you have any questions, please do not hesitate to contact us at support@aftel.com.au.

This Privacy Policy explains our policies and practices regarding the collection, use, storage, and disclosure of your personal information by Aftel. The information below provides an overview of how we protect your privacy.

Information collected by Aftel

No information will be collected from browsing through our website and information pages. We collect information at the time that you wish to engage us to provide you with a service or to attend to your enquiries. This is generally in the form of your name, contact number, email address and other information required specific to the service provided (e.g. your internet hardware). The information collected will be solely used for the purpose of providing you with a service and will not be shared to a third party organisation.

In general, you may visit our Aftel website without providing us with any personal information about yourself. However, there are times when we may need information from you, which includes your Internet address so that we can track unique visits to our site for analytic purposes.

How is your information collected?

We collect information directly through response forms that you choose to complete, over the phone or by emails when you engage us for service / enquiries. We may also collect information indirectly through the use of cookies on our website. The cookies we use identify you only as a number. “Persistent” cookies are stored on your computer and used in subsequent visits to our sites. “Session” cookies only exist for a specific visit. You can disable your computer from accepting one or both cookie types by changing the settings in the preferences or options menu in your browser. Information we collect is used to determine what is most effective about our website, to help us identify ways to improve sites, to personalize the visit for you through the use of “persistent cookies” if you permit it, and to determine how we can tailor our website to make it more effective. We may also use data for other purposes, which we would describe to you at the point we collect the information (for example, if you are invited to register for an event).

How do we use your personal information?

Any and all information collected at this site will be kept strictly confidential. Any information you give to Aftel will be held with the utmost care, and will not be used in ways that you have not consented to. The information collected at the time of signing up to our service will be solely used for service related functions such as billing, service activation, technical maintenance and customer communication. Aftel may share your service specific information with our network partner for the purpose of establishing service to you. Aftel complies with Australian law and regulation and we may share the information as demanded by regulation.

Giving access to your own information

You are entitled to know whether we hold information about you and, if we do, to have access to that information and require it to be corrected if it is inaccurate. You can do this by contacting us via support@aftel.com.au. We can only disclose any information about your account when you have reasonably demonstrated that you are the account holder.

General

Any changes to our Privacy Policy and information handling practices will be acknowledged in this Privacy Policy in a timely manner. We may add, modify or remove portions of this Privacy Policy when we believe it is appropriate to do so.

We value your trust in us, so we want to maintain your privacy and work with you to ensure that this Website and the information and services we provide to you are a valuable resource for you. For any more information about this Website or your visit, please contact us at support@aftel.com.au.