ServiceResidential fibre internet over Redtrain's fibre-to-the-home network at selected addresses.
Minimum / maximum monthly price$39.95 to $135, depending on the selected plan. Each plan's fixed minimum and maximum price is below.
Minimum term / early terminationMonth-to-month. No fixed minimum term. Maximum early termination fee: $0.
Plan prices and inclusions
| Plan speed (Download/Upload) - Wholesale Line Speed |
Included data |
Monthly price
(inc. GST) |
Typical busy-period download
(7 pm-11 pm) |
Evening label |
| 6/1 Mbps | Unmetered | $39.95 | 5.2 Mbps | Basic |
| 12/1 Mbps | Unmetered | $45.00 | 10.5 Mbps | Basic |
| 25/5 Mbps | 500 GB | $55.00 | 22 Mbps | Standard |
| 25/5 Mbps | 1000 GB | $59.00 | 22 Mbps | Standard |
| 25/5 Mbps | Unmetered | $65.00 | 22 Mbps | Standard |
| 50/20 Mbps | 500 GB | $59.00 | 44 Mbps | Standard Plus |
| 50/20 Mbps | 1000 GB | $65.00 | 44 Mbps | Standard Plus |
| 50/20 Mbps | Unmetered | $69.00 | 44 Mbps | Standard Plus |
| 50/50 Mbps | Unmetered | $99.95 | 44 Mbps | Standard Plus |
| 100/40 Mbps | 500 GB | $85.00 | 88 Mbps | Premium |
| 100/40 Mbps | 1000 GB | $89.00 | 88 Mbps | Premium |
| 100/40 Mbps | Unmetered | $95.00 | 88 Mbps | Premium |
| 100/100 Mbps | Unmetered | $109.95 | 88 Mbps | Premium |
| 250/50 Mbps | Unmetered | $135.00 | 220 Mbps | Premium |
The monthly plan fee is both the minimum and maximum monthly charge for the selected plan, excluding optional equipment/services, carrier or developer charges and other one-off charges you agree to. There are no excess-data charges.
Information about the service
What's included
- Internet access at the selected plan speed.
- No peak/off-peak data restrictions.
- A public IPv4 address (AFTEL does not use CGNAT). A static IPv4 address is available free on manual request, subject to pool availability.
- Phone-assisted self-installation support at no extra charge.
500 GB and 1000 GB plans
After the included data allowance is used in a billing cycle, speed is reduced to 1.5 Mbps download / 256 kbps upload until the next cycle. No excess-data fee applies. If AFTEL cannot provide your usage information when requested, AFTEL will suspend metering and will not slow your service for that entire billing cycle.
Availability and mandatory components
- Only at qualified addresses within Redtrain FTTH coverage.
- An installed and operating Optical Network Unit (ONU) is required.
- A compatible router is required but is not included in the monthly price. You may buy one from AFTEL or use compatible equipment you already own.
- The service is not dependent on buying another telecommunications service from AFTEL.
Customer informationCritical Information Summary
Redtrain FTTH fibre internet
Issued 11 July 2026
Information about pricing
| Item | Charge (inc. GST) | Important conditions |
|---|
| Activation fee | $0 | No AFTEL activation fee for the listed plans. |
| Bring your own compatible router - self-install | $0 | Customer is responsible for compatibility and Wi-Fi/in-home performance. |
| AFTEL preconfigured Wi-Fi router - option 1, self-install | $129 | Optional. Supplied preconfigured with the customer's PPPoE settings. The router model is shown at order. |
| AFTEL preconfigured Wi-Fi router - option 2, self-install | $179 | Optional. Supplied preconfigured with the customer's PPPoE settings. The router model is shown at order. |
| Technician-assisted router setup | $99 | Additional to any router purchase. Selected areas and technician availability only; the technician may be a subcontractor. Includes finding the existing connection point, connecting the router to the ONU and configuring Wi-Fi. Cabling, ONU work, repairs and other work require a separate quote. |
| Carrier / new-development contribution | If applicable - shown by AFTEL or quoted separately by Redtrain | May apply where the premises has not been connected or previously wired. If AFTEL does not hold the current charge in its database, Redtrain will provide a separate quote before the order proceeds. If you do not accept Redtrain's quote, you may cancel your AFTEL order before activation. |
Speeds and performance
The plan speed is a maximum or wholesale access speed, not a guaranteed minimum. Actual speeds vary due to network conditions, faults, your router and devices, Wi-Fi and in-home cabling, the number of connected users/devices, software, content sources and networks outside AFTEL's control. Wi-Fi speeds are commonly lower than speeds measured by an Ethernet-connected device.
The busy-period figures on page 1 are the typical speeds an average customer on each plan can expect between 7 pm and 11 pm. AFTEL receives Redtrain Layer 3 wholesale speed-test reports from hourly tests run each day and retains supporting records for its plan-level figures. If your service consistently does not perform as represented, contact AFTEL so it can investigate and provide an appropriate remedy.
Billing and cancellation
Services ordered on AFTEL Online
This is AFTEL's standard billing method. The first period starts on activation. The monthly fee is charged in advance and renews on the same calendar date. Cancellation takes effect 7 days after notice. Any payment covering time after that date is refunded.
Legacy billing (existing legacy customers)
This arrangement is not available for new online orders. The period runs from the first to last day of the month. The bill issued around the 5th covers that month and is due by the 23rd. Cancellation takes effect 30 days after notice. Any unused prepaid amount after that date is refunded.
Email cancellation requests to support@aftel.com.au. There is no early termination fee, but charges continue during the applicable notice period. Full details are in the AFTEL Consumer Terms.
Late payment and payment assistance
An account is overdue if payment remains unpaid 3 business days after its due date or a failed payment, and AFTEL may begin reminder and credit-management processes. This is not an automatic disconnection date. AFTEL will comply with applicable notice, complaint and payment-assistance rules before restricting, suspending or disconnecting service.
If you are having difficulty paying, you have the right to apply for free short-term or long-term assistance. AFTEL prioritises keeping customers connected and uses disconnection as a last resort. See the Payment Assistance Policy, email support or call AFTEL.
Usage, customer service and complaints
Telecommunications Industry Ombudsman (TIO)
Contact AFTEL first so it has an opportunity to resolve your concern. If you remain dissatisfied, the TIO provides a free and independent service.
Phone: 1800 062 058
Online: tio.com.au/complaints
This is a summary only. Read it with the AFTEL Consumer Terms, Acceptable Use Policy, Privacy Policy and your order. Nothing in those documents excludes rights that cannot be excluded under the Australian Consumer Law.