Service Callout | Aftel Fibre Internet

On-premise Service Callout Request Form

Account holder's name *

First

Last

Email *

Your phone number *

Service Address *

What are you having issues with? *

Faulty Optical Network Unit (ONU)
Need help to troubleshoot customer premise network
Other

If other, please write down the issues

Additional Details or Information

Please indicate what steps have been taken to troubleshoot previously (if any)

By requesting the service call out, you agree to reimburse Aftel for the technician's service callout fee of $129 inc. GST if there is no fault found at Aftel/Network Carrier's equipment (e.g. Optical Network Unit and beyond). If the fault is at the customer's equipment side (e.g. router, internal cabling fault, wall socket fault, configuration error, end device issues), this fee will become chargeable / debited within 7 days of service callout date. Aftel may choose to waive this fee at its own discretion. You must be the account holder or has been authorised to act on behalf of the account holder. *

I agree with the terms and conditions.

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