What can we help you with?

Step-by-step guides for your connection, router, and Wi-Fi.

Popular: find my modem, PPPoE setup, reuse a VDSL router

Choose what you need to do

9 guides

01 Getting connected · 3 min Find your fibre box Locate your fibre box and match your equipment model (Huawei, Enablence, or Corecess).

02 Getting connected · 4 min Connect your router Connect Fibre Box LAN 1 to your router’s WAN or Internet port.

03 Getting connected · 6 min Configure PPPoE Enter the PPPoE username and password from your activation email into your router settings.

Troubleshooting 8 min No internet Check whether the issue is your cabling, router, or network settings.

Troubleshooting 4 min Fibre box lights Identify status lights on your fibre box and troubleshoot optical or connection errors.

Optimization 5 min Run a speed test Test by Ethernet to see whether slow speeds come from Wi-Fi or the line.

Optimization 6 min Improve Wi-Fi Optimise router placement, reduce interference, and see whether a mesh system could help.

Getting connected 7 min Reuse a VDSL router Reconfigure an old VDSL or FTTN/B modem-router for Ethernet WAN.

Getting connected 5 min Router guide directory Check router compatibility, operating modes, and setup steps for popular models.

Do not unplug or bend the thin fibre lead

If a Huawei fibre box has a flashing red LOS light, the optical signal is lost. This is not caused by your Wi-Fi password. Contact AFTEL so we can help lodge the correct network fault.

Check fibre-box lights

Choose what you need to do

We could not find a matching guide

Do not unplug or bend the thin fibre lead