Policy
Acceptable Use Policy
Rules for fair and responsible use of AFTEL internet services.
Find AFTEL policies, agreements, payment information and customer support documents in one clear place. These documents explain your rights, responsibilities and available support options.
Open each document online or download the authorised representative nomination form.
Rules for fair and responsible use of AFTEL internet services.
Form to nominate someone who can act on your behalf for your AFTEL account.
How AFTEL receives, reviews and responds to customer complaints.
Current plan, pricing, service and key customer information for AFTEL Redtrain FTTH services.
Current consumer terms for AFTEL residential fibre internet services, issued version 1.0 on 11 July 2026.
Information about support options if you are experiencing financial difficulty.
Plain-language information about billing, payment timing, cancellation notice and refunds.
How AFTEL collects, uses, protects and manages customer information.
If you need clarification about any document, call us or send a message through the contact form.