Incident history
Service restored
Planned network maintenance — BTLA - Schofields, NSW 2762
BTLA - Schofields, NSW 2762
We will be upgrading the firmware on the OLT device to ensure a more stable network connection. During this maintenance window, customers may experience a brief service disruption lasting approximately 5 to 10 minutes.
Started: Friday, 4 September 2026 — 8:00 AM GMT+1000 Expected end: Friday, 4 September 2026 — 9:00 AM GMT+1000 Restored: Friday, 4 September 2026 — 9:00 AM GMT+1000
Service restored
Unplanned network outage — SYMR - Roseville, NSW 2069
SYMR - Roseville, NSW 2069
Please be advised that the unplanned outage has now been fully restored.
Started: Friday, 4 September 2026 — 6:54 AM GMT+1000 Restored: Friday, 4 September 2026 — 12:01 PM GMT+1000
Service restored
Planned outage notice
INFTC - Norwest
This maintenance has been concluded as planned.
Started: Thursday, 3 September 2026 — 8:00 AM GMT+1000 Expected end: Thursday, 3 September 2026 — 11:00 AM GMT+1000 Restored: Thursday, 3 September 2026 — 11:00 AM GMT+1000
Service restored
Planned network maintenance — INFC - Norwest, NSW 2153
INFC - Norwest, NSW 2153, INFR - Norwest
please note that the backhaul will be upgraded during the scheduled outage window.
Started: Thursday, 3 September 2026 — 8:00 AM GMT+1000 Expected end: Thursday, 3 September 2026 — 11:00 AM GMT+1000 Restored: Thursday, 3 September 2026 — 11:00 AM GMT+1000
Service restored
Planned network maintenance — LUMR - Point Frederick, NSW 2250
LUMR - Point Frederick, NSW 2250
OLT firmware upgrade
Started: Thursday, 27 August 2026 — 8:00 AM GMT+1000 Expected end: Thursday, 27 August 2026 — 9:00 AM GMT+1000 Restored: Thursday, 27 August 2026 — 9:00 AM GMT+1000
Service restored
Planned network maintenance — BTLA - Schofields, NSW 2762
BTLA - Schofields, NSW 2762
Please note that an upstream provider software upgrade in this area may cause a brief disruption to service during the change window.
Started: Thursday, 27 August 2026 — 12:00 AM GMT+1000 Expected end: Thursday, 27 August 2026 — 6:00 AM GMT+1000 Restored: Thursday, 27 August 2026 — 6:00 AM GMT+1000
Service restored
Planned network maintenance — AZUR - Terrigal, NSW 2260
AZUR - Terrigal, NSW 2260
Please note that an upstream provider software upgrade in this area may cause a brief disruption to service during the change window.
Started: Wednesday, 26 August 2026 — 12:00 AM GMT+1000 Expected end: Wednesday, 26 August 2026 — 6:00 AM GMT+1000 Restored: Wednesday, 26 August 2026 — 6:00 AM GMT+1000
Service restored
Planned network maintenance — INFC - Norwest, NSW 2153
INFC - Norwest, NSW 2153, INFR - Norwest
We will be upgrading the bandwidth on your backhaul link to provide increased network capacity and stability. Please be advised that customers may experience service disruption during this scheduled maintenance window.
Started: Thursday, 20 August 2026 — 8:00 AM GMT+1000 Expected end: Thursday, 20 August 2026 — 10:00 AM GMT+1000 Restored: Thursday, 20 August 2026 — 10:00 AM GMT+1000
Service restored
Unplanned network outage — MDSN - Doncaster, VIC 3108
MDSN - Doncaster, VIC 3108
The issue was caused by the malfunctioning of the backhaul provider device and a hard-reboot of the device resolved the problem. The customers still having internet issues, will need to reboot their wi-fi modems to restore their internet service.
Started: Wednesday, 19 August 2026 — 10:21 AM GMT+1000 Restored: Thursday, 20 August 2026 — 5:00 PM GMT+1000
Service restored
Planned network maintenance — MNCO - Main Beach, QLD 4217
MNCO - Main Beach, QLD 4217
Please be advised that an upstream infrastructure provider will be carrying out scheduled network maintenance in Main Beach area during the maintenance window outlined below
Started: Wednesday, 19 August 2026 — 12:00 AM GMT+1000 Expected end: Wednesday, 19 August 2026 — 6:00 AM GMT+1000 Restored: Wednesday, 19 August 2026 — 6:00 AM GMT+1000
Service restored
Unplanned network outage — CRDN - Officer, VIC 3809
CRDN - Officer, VIC 3809
The unplanned outage has been resolved. Please advise the end user to reboot their Wi-Fi modem to trigger re-authentication and restore service.
Started: Tuesday, 18 August 2026 — 6:51 AM GMT+1000 Restored: Tuesday, 18 August 2026 — 10:06 PM GMT+1000
Service restored
Unplanned network outage — CNPK - Cheltenham, VIC 3192
CNPK - Cheltenham, VIC 3192
Unplanned power outage has been restored.
Started: Monday, 17 August 2026 — 10:47 AM GMT+1000 Restored: Monday, 17 August 2026 — 12:16 PM GMT+1000
Service restored
Planned network maintenance — STAP - Broadbeach, QLD 4218
STAP - Broadbeach, QLD 4218
We will be upgrading the firmware on your OLT device to ensure a more stable network connection. During this maintenance window, customers may experience a brief service disruption lasting approximately 5 to 10 minutes.
Started: Monday, 10 August 2026 — 8:00 AM GMT+1000 Expected end: Monday, 10 August 2026 — 9:00 AM GMT+1000 Restored: Monday, 10 August 2026 — 9:00 AM GMT+1000
Service restored
Unplanned network outage — RHBC - Rouse Hill, NSW 2155
RHBC - Rouse Hill, NSW 2155
outage restored - Radio power adapter was broken.
Started: Friday, 7 August 2026 — 7:54 PM GMT+1000 Restored: Monday, 10 August 2026 — 11:09 AM GMT+1000
Service restored
Planned outage
MRDN - Dandenong
This maintenance has been concluded as planned.
Started: Tuesday, 4 August 2026 — 11:59 PM GMT+1000 Expected end: Wednesday, 5 August 2026 — 6:00 AM GMT+1000 Restored: Wednesday, 5 August 2026 — 6:00 AM GMT+1000
Service restored
Network service restored — RWLK - Werribee, VIC 3030
RWLK - Werribee, VIC 3030
Service restored.
Restored: Friday, 31 July 2026 — 12:04 PM GMT+1000
Service restored
Network service restored — RWLK - Werribee, VIC 3030
RWLK - Werribee, VIC 3030
Please be advised that one network device has failed to come back online following the power restoration, impacting approximately 15 customers. On-site technicians have been dispatched and will inspect the equipment this afternoon.
Started: Friday, 31 July 2026 — 4:55 AM GMT+1000 Restored: Friday, 31 July 2026 — 9:39 AM GMT+1000
Service restored
Unplanned network outage — RHBC - Rouse Hill, NSW 2155
RHBC - Rouse Hill, NSW 2155
The outage has been fully resolved and service is restored. We apologize for any inconvenience this may have caused.
Restored: Thursday, 30 July 2026 — 9:47 AM GMT+1000
Service restored
Unplanned power outage
AURB - Epping, FGPD - Wollert
The service is now back online. Please advise the end users to reboot their CPEs to trigger a fresh PPPoE/IPoE authentication.
Started: Tuesday, 7 July 2026 — 11:20 AM GMT+1000 Restored: Tuesday, 7 July 2026 — 2:00 PM GMT+1000
Service restored
Planned outage - Heidelberg Heights, VIC 3081 (HAIG)
HAIG - Heidelberg Heights
This maintenance has been concluded as planned.
Started: Thursday, 7 May 2026 — 9:00 AM GMT+1000 Expected end: Thursday, 7 May 2026 — 11:00 AM GMT+1000 Restored: Thursday, 7 May 2026 — 11:00 AM GMT+1000
Service restored
Planned outage - Heidelberg Heights, VIC 3081 (HAIG)
HAIG - Heidelberg Heights
This maintenance has been concluded as planned.
Started: Tuesday, 5 May 2026 — 10:00 AM GMT+1000 Expected end: Tuesday, 5 May 2026 — 11:00 AM GMT+1000 Restored: Tuesday, 5 May 2026 — 11:00 AM GMT+1000
Service restored
Planned outage - Warragul (WFRS)
WFRS - Warragul
This maintenance has been concluded as planned.
Started: Tuesday, 28 April 2026 — 11:00 PM GMT+1000 Expected end: Wednesday, 29 April 2026 — 1:00 AM GMT+1000 Restored: Wednesday, 29 April 2026 — 1:00 AM GMT+1000
