Skip to content

SERVICE UPDATES

Network status

Current outages and planned maintenance affecting AFTEL service areas.

All times are Sydney/Melbourne time (AEST or AEDT).

Current outages

Unplanned outage — investigating

Fraser Rise, VIC 3336

Unplanned network outage

A partial outage has been reported in this area by Redtrain. Further details are being reviewed.

Started
16 Oct 2026, 5:11 pm AEDT
Last updated
18 Oct 2026, 2:55 pm AEDT

Upcoming maintenance

Planned maintenance

Macquarie Park

Notification: Upstream Scheduled Backhaul Upgrade

Please be advised that our upstream backhaul provider will be performing a scheduled network upgrade during the designated time slot below. Services may experience brief disruptions or intermittent connectivity during this window.

Scheduled start
5 Nov 2026, 8:00 am AEDT
Expected end
5 Nov 2026, 11:00 am AEDT
Last updated
30 Oct 2026, 4:10 pm AEDT
Planned maintenance

Macquarie Park, NSW 2113

Planned network maintenance

Please be advised that our upstream backhaul provider will be performing a scheduled network upgrade during the designated time slot below. Services may experience brief disruptions or intermittent connectivity during this window.

Scheduled start
5 Nov 2026, 9:00 am AEDT
Expected end
5 Nov 2026, 12:00 pm AEDT
Last updated
30 Oct 2026, 12:25 pm AEDT

Recent incident history

Completed incidents from the last two months.

Maintenance window ended Warragul, VIC 38204 Nov 2026, 2:00 am AEDT

Planned network maintenance

The scheduled maintenance window has ended. Individual service restoration has not been confirmed by this automatic update.

Started
4 Nov 2026, 1:00 am AEDT
Expected end
4 Nov 2026, 2:00 am AEDT
Window ended
4 Nov 2026, 2:00 am AEDT
Maintenance window ended Warragul, VIC 38203 Nov 2026, 7:00 pm AEDT

Planned network maintenance

The scheduled maintenance window has ended. Individual service restoration has not been confirmed by this automatic update.

Started
3 Nov 2026, 6:00 pm AEDT
Expected end
3 Nov 2026, 7:00 pm AEDT
Window ended
3 Nov 2026, 7:00 pm AEDT
Service restored Warragul3 Nov 2026, 6:00 pm AEDT

EMERGENCY PLANNED OUTAGE - WARRAGUL

This maintenance has been concluded as planned.

Started
3 Nov 2026, 5:00 pm AEDT
Expected end
3 Nov 2026, 6:00 pm AEDT
Restored
3 Nov 2026, 6:00 pm AEDT
Maintenance window ended Varsity Lakes, QLD 422729 Oct 2026, 3:00 am AEDT

Planned network maintenance

The scheduled maintenance window has ended. Individual service restoration has not been confirmed by this automatic update.

Started
29 Oct 2026, 2:00 am AEDT
Expected end
29 Oct 2026, 3:00 am AEDT
Window ended
29 Oct 2026, 3:00 am AEDT
Service restored Varsity Lakes29 Oct 2026, 2:00 am AEDT

Planned outage notice

This maintenance has been concluded as planned.

Started
29 Oct 2026, 1:00 am AEDT
Expected end
29 Oct 2026, 2:00 am AEDT
Restored
29 Oct 2026, 2:00 am AEDT
Maintenance window ended Varsity Lakes, QLD 422727 Oct 2026, 1:00 pm AEDT

Planned network maintenance

The scheduled maintenance window has ended. Individual service restoration has not been confirmed by this automatic update.

Started
27 Oct 2026, 8:50 am AEDT
Expected end
27 Oct 2026, 1:00 pm AEDT
Window ended
27 Oct 2026, 1:00 pm AEDT
Service restored Varsity Lakes27 Oct 2026, 12:00 pm AEDT

Planned outage notice

This maintenance has been concluded as planned.

Started
27 Oct 2026, 7:50 am AEDT
Expected end
27 Oct 2026, 12:00 pm AEDT
Restored
27 Oct 2026, 12:00 pm AEDT
Maintenance window ended Werribee, VIC 3030, Springvale27 Oct 2026, 6:00 am AEDT

Planned network maintenance

The scheduled maintenance window has ended. Individual service restoration has not been confirmed by this automatic update.

Started
27 Oct 2026, 12:00 am AEDT
Expected end
27 Oct 2026, 6:00 am AEDT
Window ended
27 Oct 2026, 6:00 am AEDT
Maintenance window ended Tyers, VIC 384420 Oct 2026, 6:00 pm AEDT

Planned network maintenance

The scheduled maintenance window has ended. Individual service restoration has not been confirmed by this automatic update.

Started
20 Oct 2026, 2:00 pm AEDT
Expected end
20 Oct 2026, 6:00 pm AEDT
Window ended
20 Oct 2026, 6:00 pm AEDT
Service restored Springvale South6 Oct 2026, 5:00 pm AEDT

Emergency planned outage

This maintenance has been concluded as planned.

Started
6 Oct 2026, 12:37 pm AEDT
Expected end
6 Oct 2026, 5:00 pm AEDT
Restored
6 Oct 2026, 5:00 pm AEDT
Past notifications (20)

Completed incidents older than two months.

August 2026

Service restored Rouse Hill, NSW 215510 Aug 2026, 11:09 am AEST

Unplanned network outage

outage restored - Radio power adapter was broken.

Started
7 Aug 2026, 7:54 pm AEST
Restored
10 Aug 2026, 11:09 am AEST
Maintenance window ended Broadbeach, QLD 421810 Aug 2026, 9:00 am AEST

Planned network maintenance

The scheduled maintenance window has ended. Individual service restoration has not been confirmed by this automatic update.

Started
10 Aug 2026, 8:00 am AEST
Expected end
10 Aug 2026, 9:00 am AEST
Window ended
10 Aug 2026, 9:00 am AEST
Service restored Dandenong5 Aug 2026, 6:00 am AEST

Planned outage

This maintenance has been concluded as planned.

Started
4 Aug 2026, 11:59 pm AEST
Expected end
5 Aug 2026, 6:00 am AEST
Restored
5 Aug 2026, 6:00 am AEST

July 2026

Service restored Werribee, VIC 303031 Jul 2026, 12:04 pm AEST

Network service restored

Service restored.

Restored
31 Jul 2026, 12:04 pm AEST
Service restored Werribee, VIC 303031 Jul 2026, 9:39 am AEST

Network service restored

Please be advised that one network device has failed to come back online following the power restoration, impacting approximately 15 customers. On-site technicians have been dispatched and will inspect the equipment this afternoon.

Started
31 Jul 2026, 4:55 am AEST
Restored
31 Jul 2026, 9:39 am AEST
Service restored Rouse Hill, NSW 215530 Jul 2026, 9:47 am AEST

Unplanned network outage

The outage has been fully resolved and service is restored. We apologize for any inconvenience this may have caused.

Restored
30 Jul 2026, 9:47 am AEST
Service restored Epping, Wollert7 Jul 2026, 2:00 pm AEST

Unplanned power outage

The service is now back online. Please advise the end users to reboot their CPEs to trigger a fresh PPPoE/IPoE authentication.

Started
7 Jul 2026, 11:20 am AEST
Restored
7 Jul 2026, 2:00 pm AEST

May 2026

Service restored Heidelberg Heights7 May 2026, 11:00 am AEST

Planned outage - Heidelberg Heights, VIC 3081 (HAIG)

This maintenance has been concluded as planned.

Started
7 May 2026, 9:00 am AEST
Expected end
7 May 2026, 11:00 am AEST
Restored
7 May 2026, 11:00 am AEST
Service restored Heidelberg Heights5 May 2026, 11:00 am AEST

Planned outage - Heidelberg Heights, VIC 3081 (HAIG)

This maintenance has been concluded as planned.

Started
5 May 2026, 10:00 am AEST
Expected end
5 May 2026, 11:00 am AEST
Restored
5 May 2026, 11:00 am AEST

April 2026

Service restored Warragul29 Apr 2026, 1:00 am AEST

Planned outage - Warragul (WFRS)

This maintenance has been concluded as planned.

Started
28 Apr 2026, 11:00 pm AEST
Expected end
29 Apr 2026, 1:00 am AEST
Restored
29 Apr 2026, 1:00 am AEST