SERVICE UPDATES

Network status

Current outages and planned maintenance affecting AFTEL service areas.

All times are Sydney/Melbourne time (AEST or AEDT).

Current outages

Unplanned outage — investigating

Fraser Rise, VIC 3336

Unplanned network outage

A partial outage has been reported in this area by Redtrain. Further details are being reviewed.

Started: 16 Oct 2026, 5:11 pm AEDT
Last updated: 18 Oct 2026, 2:55 pm AEDT

Upcoming maintenance

Planned maintenance

Macquarie Park

Notification: Upstream Scheduled Backhaul Upgrade

Please be advised that our upstream backhaul provider will be performing a scheduled network upgrade during the designated time slot below. Services may experience brief disruptions or intermittent connectivity during this window.

Scheduled start: 5 Nov 2026, 8:00 am AEDT
Expected end: 5 Nov 2026, 11:00 am AEDT
Last updated: 30 Oct 2026, 4:10 pm AEDT

Planned maintenance

Macquarie Park, NSW 2113

Planned network maintenance

Scheduled start: 5 Nov 2026, 9:00 am AEDT
Expected end: 5 Nov 2026, 12:00 pm AEDT
Last updated: 30 Oct 2026, 12:25 pm AEDT

Recent incident history

Completed incidents from the last two months.

Maintenance window ended Doncaster, VIC 31086 Oct 2026, 6:00 am AEDT

Planned network maintenance

The scheduled maintenance window has ended. Individual service restoration has not been confirmed by this automatic update.

Started: 6 Oct 2026, 12:00 am AEDT
Expected end: 6 Oct 2026, 6:00 am AEDT
Window ended: 6 Oct 2026, 6:00 am AEDT

Service restored Werribee23 Sep 2026, 11:57 am AEST

Unplanned outage

The unplanned outage has now been resolved. The root cause was identified as a device misconfiguration on Telstra’s end, which caused the service disruption. All services are back online and operating normally. We apologize for any inconvenience caused.

Started: 23 Sep 2026, 10:01 am AEST
Restored: 23 Sep 2026, 11:57 am AEST

Maintenance window ended Werribee, VIC 303022 Sep 2026, 11:00 am AEST

Planned network maintenance

The scheduled maintenance window has ended. Individual service restoration has not been confirmed by this automatic update.

Started: 22 Sep 2026, 8:00 am AEST
Expected end: 22 Sep 2026, 11:00 am AEST
Window ended: 22 Sep 2026, 11:00 am AEST

Service restored Roseville, NSW 20694 Sep 2026, 12:01 pm AEST

Unplanned network outage

Please be advised that the unplanned outage has now been fully restored.

Started: 4 Sep 2026, 6:54 am AEST
Restored: 4 Sep 2026, 12:01 pm AEST

Maintenance window ended Schofields, NSW 27624 Sep 2026, 9:00 am AEST

Planned network maintenance

The scheduled maintenance window has ended. Individual service restoration has not been confirmed by this automatic update.

Started: 4 Sep 2026, 8:00 am AEST
Expected end: 4 Sep 2026, 9:00 am AEST
Window ended: 4 Sep 2026, 9:00 am AEST

Past notifications (20)

Completed incidents older than two months.

September 2026

Service restored Norwest3 Sep 2026, 11:00 am AEST

Planned outage notice

This maintenance has been concluded as planned.

Started: 3 Sep 2026, 8:00 am AEST
Expected end: 3 Sep 2026, 11:00 am AEST
Restored: 3 Sep 2026, 11:00 am AEST

Maintenance window ended Norwest, NSW 2153, Norwest3 Sep 2026, 11:00 am AEST

Planned network maintenance

The scheduled maintenance window has ended. Individual service restoration has not been confirmed by this automatic update.

Started: 3 Sep 2026, 8:00 am AEST
Expected end: 3 Sep 2026, 11:00 am AEST
Window ended: 3 Sep 2026, 11:00 am AEST

August 2026

Maintenance window ended Point Frederick, NSW 225027 Aug 2026, 9:00 am AEST

Planned network maintenance

The scheduled maintenance window has ended. Individual service restoration has not been confirmed by this automatic update.

Started: 27 Aug 2026, 8:00 am AEST
Expected end: 27 Aug 2026, 9:00 am AEST
Window ended: 27 Aug 2026, 9:00 am AEST

Maintenance window ended Schofields, NSW 276227 Aug 2026, 6:00 am AEST

Planned network maintenance

The scheduled maintenance window has ended. Individual service restoration has not been confirmed by this automatic update.

Started: 27 Aug 2026, 12:00 am AEST
Expected end: 27 Aug 2026, 6:00 am AEST
Window ended: 27 Aug 2026, 6:00 am AEST

Maintenance window ended Terrigal, NSW 226026 Aug 2026, 6:00 am AEST

Planned network maintenance

The scheduled maintenance window has ended. Individual service restoration has not been confirmed by this automatic update.

Started: 26 Aug 2026, 12:00 am AEST
Expected end: 26 Aug 2026, 6:00 am AEST
Window ended: 26 Aug 2026, 6:00 am AEST

Service restored Doncaster, VIC 310820 Aug 2026, 5:00 pm AEST

Unplanned network outage

The issue was caused by the malfunctioning of the backhaul provider device and a hard-reboot of the device resolved the problem. The customers still having internet issues, will need to reboot their wi-fi modems to restore their internet service.

Started: 19 Aug 2026, 10:21 am AEST
Restored: 20 Aug 2026, 5:00 pm AEST

Maintenance window ended Norwest, NSW 2153, Norwest20 Aug 2026, 10:00 am AEST

Planned network maintenance

The scheduled maintenance window has ended. Individual service restoration has not been confirmed by this automatic update.

Started: 20 Aug 2026, 8:00 am AEST
Expected end: 20 Aug 2026, 10:00 am AEST
Window ended: 20 Aug 2026, 10:00 am AEST

Maintenance window ended Main Beach, QLD 421719 Aug 2026, 6:00 am AEST

Planned network maintenance

The scheduled maintenance window has ended. Individual service restoration has not been confirmed by this automatic update.

Started: 19 Aug 2026, 12:00 am AEST
Expected end: 19 Aug 2026, 6:00 am AEST
Window ended: 19 Aug 2026, 6:00 am AEST

Service restored Officer, VIC 380918 Aug 2026, 10:06 pm AEST

Unplanned network outage

The unplanned outage has been resolved. Please advise the end user to reboot their Wi-Fi modem to trigger re-authentication and restore service.

Started: 18 Aug 2026, 6:51 am AEST
Restored: 18 Aug 2026, 10:06 pm AEST

Service restored Cheltenham, VIC 319217 Aug 2026, 12:16 pm AEST

Unplanned network outage

Unplanned power outage has been restored.

Started: 17 Aug 2026, 10:47 am AEST
Restored: 17 Aug 2026, 12:16 pm AEST