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Find and identify your fibre box

Locate your fibre box and match your equipment model (Huawei, Enablence, or Corecess).

The fibre box connects your home to the Redtrain network. It is separate from your Wi-Fi router.

Where to look

Start in the garage, hallway cupboard, laundry or a wall-mounted communications enclosure. In apartments it may be inside a communications cupboard near the entrance.

  • Look for a powered box with labels such as PON, LOS, Network, LAN or Port.
  • Follow any network cable that disappears into the wall or patch panel.
  • Some metal or plastic enclosures need a Phillips-head screwdriver to open.
  • Your Wi-Fi router may be in another room and connected through a wall socket.
Note: A fibre box is not an nbn box and does not broadcast Wi-Fi.

Identify your model

Redtrain properties commonly contain one of the following devices. Match the shape, brand and front-panel labels—not just the colour of the cabinet.

Huawei fibre box showing front-panel lights
HuaweiLook for Power, PON, LOS and LAN indicators. This is the currently supported and most common type.
Enablence Trident Aurora fibre box showing its front panel
Enablence Trident AuroraCommon in some legacy VicUrban or Development Victoria estates. Ethernet ports are at the back.
Corecess fibre box showing its front panel
CorecessObsolete equipment shown for identification. Contact AFTEL if this is still installed at your property.
Huawei fibre box and patch cabling installed inside a wall enclosure
Installed in a cabinetThe fibre box may be surrounded by power supplies, patch sockets and network cables.

If the device does not match any photograph, take a clear photo of the front label and lights before contacting AFTEL.

What not to unplug

Do not bend, pull, or unplug the thin optical cable. Check your status lights without removing the unit from the wall.

Do not unplug the thin fibre lead.

If a Huawei box shows a flashing red LOS light, contact AFTEL. Changing the Wi-Fi password or router settings will not restore a lost optical signal.

It is safe to identify the Ethernet cable connected to LAN 1 or Port 1. Before moving it, take a photograph so you can return the cabling to its original position.