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Understand your fibre box lights

Identify status lights on your fibre box and troubleshoot optical or connection errors.

Check these key indicators to verify power, network signal, and router connectivity.

Huawei fibre-box lights

Huawei fibre box with Power, PON, LOS and LAN lights
Huawei front panelCheck Power, PON, LOS and LAN 1.
Huawei fibre box rear connections including Ethernet LAN ports
Huawei connectionsConnect your router to LAN 1 unless support has advised you to use a different port.
Power green: the fibre box is receiving power.
PON green: the optical network connection is present.
LAN 1 green or flashing: Ethernet traffic or a link to the router is present.
LOS flashing red: optical signal has been lost. Contact AFTEL.

Enablence fibre-box lights

Enablence Trident Aurora fibre box front indicator panel
Enablence frontFocus on Power, Network and Port 1 link/activity.
Rear of Enablence Trident Aurora showing Ethernet ports
Enablence rearThe Ethernet ports may be behind the mounted device. Avoid disturbing the fibre lead.
Power green: the device has power.
Network green: the fibre network connection is present.
Port 1 link/activity green: the router or correct house-cabling path is connected.
Note: Video and Battery lights are optional and do not affect your internet connection.

When to contact AFTEL

No Power lightCheck the labelled power adaptor, wall socket and any power board. If power is still absent, contact AFTEL.
Red LOS / no optical signalContact AFTEL so the network fault can be assessed and lodged with Redtrain where required.
Optical light is normal, LAN 1 is offCheck the Ethernet cable, router WAN port and house patching. Run a direct cable test.
Corecess equipmentContact AFTEL. Corecess fibre boxes are obsolete and may require a Redtrain replacement request.
Do not unplug the fibre lead to test it. A photograph of the device and its lights is safer and more useful to the support team.